Scope of Application

This Privacy Policy describes how we process personally identifiable data we collect during your use of the Website services. This Privacy Policy does not apply to external websites linked to the Website, persons who are not authorized to manage or to participate in the management of the Website, or information that you voluntarily provide to the public while using the Website services (including but not limited to discussion forum and message board).

Collection of Your Personal Data

• When you visit the Website or use the features or services provided on the Website, we will, based on the nature of the features or services, ask you to provide the required personal data and process and use it for the specified purposes; without your written consent, we will not use your personal data for any other purposes.
• When you use interactive features such as mailboxes and questionnaire surveys, we will record your name, email address, contact information, and time of use.
• When you browse web pages of the Website, the server will record your behavioral information, such as the IP address of the device you use, the time of use, the browser you use, the browsing information, and your clicks, as a reference for improving our Website services. These records are retained for internal use and will not be disclosed to the public.
• Please note that companies who advertise on the Website or other websites linked to the Website may also collect your data. For information that you proactively provide to third parties such as advertising vendors and third-party websites, these third-parties must have their own privacy policies. Our Privacy Policy does not apply to their data processing process, and we do not assume any responsibility in this regard.

Use of the Personal Data You Provide

We use your personal data we collect mainly to allow us to accurately provide products or services to you, meet your requirements, or to inform you of the latest products and services on the Website. We may also use your personal data internally for such purposes as auditing, data analysis, and research, so as to improve the way we display our products, services, and web pages, and facilitate the communication with you. In addition, if statistical data or explanatory text obtained from the analysis must be disclosed, the disclosed data will not involve data of specific individuals. Without your consent, we will never disclose, lease, or sell your personal data to any third party or use your data for other purposes that are not notified to you in advance.

To protect your rights and interests, holkee hereby informs you of the following matters in accordance with Article 8 of the Personal Information Protection Act:

• Purposes of personal data collection
  • 040 Marketing (including financial cross-selling business)
  • 081 Legal trading of personal data
  • 090 Consumer, customer management and service
  • 091 Consumer protection
  • 104 Account management and debit trading business
  • 135 Information/communication services
  • 136 Information/communication and database management
  • 137 Information/communication security and management
  • 148 Online shopping and other electronic commerce services
  • 152 Advertisement or commercial conduct administration
  • 157 Investigation, statistics, and research analysis
• Categories of personal data:
  • Identification code types:
    C001 Identifying individuals
    For example: name, title, address, office address, previous address, home telephone number, cell phone number, instant messaging account, Internet web account, postal and resident address, photograph, fingerprint, email address, digital signature, serial number of certificate card, certificate serial number, record providing Internet identity authentication or applying for inquiry service, and any other data that can be used to identify the data subject
  • Characteristic code types:
    C036 Lifestyle
    For example: types of consumer goods and details of services used, and personal or family consumption patterns
  • Code types for financial details:
    C081 Income, earnings, assets, and investments
    For example: total income, total earnings, earned income, capital and assets, savings, start date and maturity date, investment earnings, investment income, and asset expenses
• The personal data use period starts from the date when you first use the service and ends on the date when we stop the provision of the service.
• Who will use your personal data and where and how the data will be used:
  • Your personal data will be used in Taiwan and the region where the Service is used. To fulfill our contractual obligations, we may provide your data to special partners or vendors of holkee for specific purposes.
  • holkee will process and use your personal data for the purposes for which your data was collected.
  • Special partners or vendors of holkee will collect, process, or use your personal data only for the purposes of point accumulation and redemption and marketing.
  • holkee will send you messages regularly or irregularly based on your personal data. If you do not wish to receive such messages, you can send an email to holkee customer service to unsubscribe from those.

Information Protection

Only authorized personnel can access your personal data. If it is necessary to authorize third parties to provide services due to business needs, we will also strictly require these third parties to comply with the confidentiality obligations and the requirements for authorized holding and processing of personal data under the Personal Data Protection Act. We will also take necessary inspection procedures to ensure that these third parties will comply with the corresponding requirements.

Links to External Websites

The Website provides links to external websites that allow you to go to these websites by clicking the links. However, this Privacy Policy does not apply to such external websites. You must refer to the privacy policies on these websites.

Modification and Deletion of Your Personal Data

After you register an account on the Website to become a Member, you can use your ID and password or contact holkee at any time to exercise your legal rights under the Personal Data Protection Act. For example, you can query or view your personal data, or request holkee to provide a copy of your data, supplement or correct your data, to stop collecting, processing, or using your data, or to delete your data. holkee may require you to provide additional information or complete identity authentication when receiving your request to ensure that you are the data subject.
You reserve the complete legitimate rights to your personal data, and you have no obligation to provide your personal data. However, your refusal to provide the required personal data may make you unable to use part or all of the Services.

Disclosure of Your Personal Data

• We will never provide, exchange, lease, or sell any of your personal data to any individual, group, private enterprise, or public agency, unless in the following circumstances:
  • Your written consent has been obtained.
  • The data must be disclosed in accordance with explicit requirements of the law.
  • The data must be disclosed to help you get rid of hazards on your life, body, freedom, or property.
  • The disclosure of data is necessary for statistical or academic research based on public interests during the cooperation with public agencies or academic research institutions, provided that such data, as processed by the data provider or as disclosed by the data collector, may not lead to the identification of a specific data subject;
  • Your behavior on the Website violates the Terms of Service or may damage or hinder the rights of the Website and other users or cause damage to anyone, and the Website operator deems it necessary to disclose your personal data in order to identify and contact you or take necessary legal action against you.
  • You will benefit from the data disclosure.
  • The Website authorizes vendors to assist in the collection, processing, or use of your personal data. In this case, the Website must supervise and manage the behavior of the vendors.
• We must remind you that if you find that the behavior of other users on the Website hinders your rights, to protect personal data, the Website cannot provide the account data of the offending users to you. You can file a lawsuit with the judicial authority and we will do our best to cooperate with the investigations by the judicial authority.

Use of Cookies

The Website will install cookies on your computer and access its cookies to provide you with the best services. If you do not want cookies from the Website, you can configure the privacy settings of your browser to block cookies. However, blocking cookies may make you unable to use some features of the Website.

Protection of Accounts and Personal Data

• To protect your privacy and ensure your data security, the Website protects your account data with passwords.
• When you want to edit some pages that contain your personal and privacy data, such as the member data page, we will ask you to enter your account identification data to verify your identity.
• We are committed to promoting various security mechanisms to ensure the security of your account and personal data. However, please be sure to regularly update your operating system and anti-virus software.

Change of Privacy Policy

This Privacy Policy may be revised from time to time as needed, and the revised Privacy Policy will be published on the Website.
This Terms has been translated into Chinese. If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.

Contact Us

If you have any questions about this Privacy Policy or the exercise of your rights to your personal data, please contact our customer service center by sending an email to the following email address:

Email: service@holkee.com